The comments add even more to the discussion.
Medium is posting even more about government tech. After the post about the “Alpha Geeks” in the White House Chief Technology Officer’s office, they’ve followed up with one on the people behind the US Digital Service (titled Stock Options? Don’t Need ‘Em! I’m Coding For Uncle Sam!) and another on how they’re working (A Government Techie’s Promise on Improving the Immigration User Experience: Yes, We’re Serious).
Like I said, Medium is on fire recently. Also, I love their signup and login process (no passwords)!
The White House’s Alpha Geeks. Medium has been on fire recently with their tech writing.
The Changing Relationship Between Tech and Government. The a16z Podcast from Andreessen Horowitz.
Why We Encrypt, by Bruce Schneier.
- Twitter (and really, social media in general) is the place to talk to the public.
- You have to “go where the conversation is happening” and “actively participate in it”.
- The President will have to be active on Twitter for this to work. He also notes, “Anything that breaks down barriers and brings the public and politicians closer together is a good thing.”
These apply to governments and not just politicians. Maybe even more so. It’s about time to stop pretending that public hearings, press releases (and newspapers), and town halls are the best place to interact with citizens. Those are three ways to meet your residents. I mentioned on Twitter last week, I think govs should use both online and newspaper channels (and every other way possible) to reach citizens.
Design isn’t risky — change is. Good design mitigates that risk.