The State of Local Government Websites

Kansas classmate Josh Rauch and I wrote an article for the August issue of Public Management magazine. Josh and I opined “Overlooking Your Website? If so, residents and businesses may be overlooking you” for the International City/County Management Association members publication.

Ask yourself: Is your community’s website just a line-item expense? Or is it something your organization is using to give back to and engage with your community? Does your current design support users who visit your site? Does it look good? Can visitors read it? Can they use it easily? Are they getting the messages about your community that you want to deliver?

We believe government websites don’t have to be ugly. It may not seem like a pressing issue in the whirlwind of other responsibilities and challenges, but a well-designed website can be a tremendous help to staff, community residents, and visitors. Be sure to pay attention to it!

I’m really glad Josh asked me to help write this article. The two of us often discuss the state of local government websites, especially those of small towns. Many of these cities, towns, counties, and districts outsource their IT, and their website is an afterthought. And it shouldn’t be.

Josh and I are pretty passionate about providing small municipalities with a better option for a website, so I hope you’ll go read the article. I hope you’ll be hearing more from us on this topic in the near future.