Great short story in Public Management, the magazine of the International City/County Management Association, by a village manager in Michigan. Read the whole article (if you can, it might be behind a paywall), but the part that strikes me:
The moral of the story is that most of our communities have faced tremendous challenges in recent years due to the economy. These changes have seen many hard choices made, often involving the reduction of staff and services. The needs of our communities, however, have not changed. In fact, they likely have grown.
I remind my staff that we are in the business of serving the public, and that we work for a company where everyone we interact with is an owner of that company. Everyone we deal with has value and is someone important who should command our full attention.
This is such an inspiration (it’s great to see I’m not alone in this mindset) and it is an honor to work in this field!