Following up on my last post about Elon Musk, I’ve got another quote from the same article in Wired I want to share:
The problem is that at a lot of big companies, process becomes a substitute for thinking. You’re encouraged to behave like a little gear in a complex machine. Frankly, it allows you to keep people who aren’t that smart, who aren’t that creative.
This is one of the reasons startups can innovate so much. How do we get government to this point? In some situations, having a process is good. But I’ve seen it get to the point where employees don’t question anything – they just follow the process.